Política de reembolso

 

Return & Refund Policy

We offer a 30-day return window, starting from the date you receive your order. This applies to customers worldwide, and in regions where local law requires a different minimum period (see "Regional Legal Rights" below), whichever period is more favorable to you will apply.

Eligibility for returns: Your item must be in the same condition you received it: unused, unworn, with original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

How to start a return: Contact us at voneri_ctstore@proton.me with your order number and the reason for the return. Items sent back without a prior return request will not be accepted.

Once your return request is approved, we'll send you instructions on how and where to send your package. [Aclara aquí quién paga el envío de vuelta — esto cambia legalmente según la región, revísalo.]

Damages and issues

Please inspect your order upon delivery. If an item arrives defective, damaged, or incorrect, contact us immediately at voneri_ctstore@proton.me so we can resolve the issue at no cost to you.

Exceptions

The following items cannot be returned: perishable goods (food, flowers, plants), custom-made or personalized items, and personal care/hygiene items once opened. We also do not accept returns of hazardous materials, flammable liquids, or gases.

⚠️ Legal note: in many jurisdictions (including the EU), you generally cannot exclude the right of withdrawal simply because an item was on sale; only specific legally defined categories can be excluded (custom-made, perishable, hygiene-sealed items once opened, etc.). Consider removing or narrowing the blanket "sale items and gift cards" exclusion to match what's legally permitted in each relevant market.

Exchanges

The fastest way to get the item you want is to return the one you have, and once the return is approved, place a new order separately.

Regional Legal Rights

European Union: you have the right to cancel your order within 14 calendar days of receiving it, without needing to give a reason (right of withdrawal). Since our policy already offers 30 days, this broader window automatically applies to EU orders.

United Kingdom: equivalent rights apply under the Consumer Contracts Regulations, with a minimum 14-day withdrawal period from receipt of goods.

Other regions: if your country has a different mandatory minimum return period, that period will apply whenever it is equal to or longer than our 30-day policy. This policy does not replace or limit any statutory consumer rights you're entitled to under the laws of your country of residence.

Refunds

We'll notify you once we've received and inspected your returned item, letting you know whether the refund was approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please note your bank or card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at voneri_ctstore@proton.me.